Refund Policy

1. Try before you buy

A subscription is a digital service that is activated as soon as it is paid for, so we strongly encourage you to take the free trial first. It lets you check the real channels, the real players and the real picture quality on your own device before you spend anything. Nearly every refund request we receive could have been avoided with ten minutes on a trial line.

2. When you can request a refund

You may request a refund within 24 hours of purchase if you cannot use the subscription and our support team has not been able to fix the problem. To be eligible, you must contact us first and give us a fair chance to resolve it — the 24-hour window is offered on that condition.

3. When a refund does not apply

No refund is available in any of these cases:

• The subscription was activated and used, and works as described on this site.
• More than 24 hours have passed since the purchase.
• The problem is caused by your own internet connection, your own equipment, or a device this service does not claim to support.
• You never contacted support, so we had no chance to solve the issue.
• The line was shared publicly, resold, or used in any other way that breaks our Terms & Conditions.

4. How to request a refund

Email [email protected] or use our contact page, giving your order number and a brief description of the problem. We review every request within 24 hours.

5. Chargebacks

Please contact us before opening a payment dispute or chargeback. We can almost always resolve the issue more quickly and more fully than a dispute process, and asking costs you nothing. Filing a chargeback without contacting us first may result in the subscription being suspended.